CRM Mitchell1, Author at Archers Auto Repair

2006 GMC Yukon
Mileage
225,673
Service Date
12/23/2022
Services Performed
Full Digital Inspection of Vehicle at time of appointment – Inspect vehicle and note body damage and lights operations (warning, indicator, exterior, interior). Test drive vehicle and check all systems including brakes, steering, engine performance, and account for visible leaks. Perform overall health report of vehicle.
INSPECTION: CHECK FOR FLUID LEAKS
Customer states Valvoline noted transmission fluid is low and requests checking for leaks. Found transmission oil cooler lines leaking from transmission to radiator, and transmission to oil cooler. Customer authorize replacement. Remove and replace both leaking hoses with OEM GM Parts.
TRANSMISSION OIL COOLER PIPES – Remove & Replace – w/Aux Trans Cooler,One,Transmission to Radiator
TRANSMISSION OIL COOLER PIPES – Remove & Replace – w/Aux Trans Cooler,One,Cooler to Transmission – [Includes: R&I Grille Assembly.]
Amber H. gave our service a 5 star review on 12/25/2022
2016 Jeep Wrangler
Mileage
123,827
Service Date
12/16/2022
Services Performed
LOF service due. Drain and refill with new oil and replace oil filter.
Katie J. gave our service a 5 star review on 12/17/2022
2012 Ford Focus
Mileage
106,896
Service Date
12/13/2022
Services Performed
DIGITAL INSPECTION
Customer request wheel bearing replacement. Remove and replace both front wheel bearings and test drive vehicle to verify repair.
Louis (Lou) R. gave our service a 5 star review on 12/15/2022
2010 Ford Focus
Mileage
134,500
Service Date
12/9/2022
Services Performed
Digital Inspection
Includes testing and inspection of electrical circuits and components as needed. Connect scan tool or other test equipment to determine cause of failure. Removal of components as needed for access.
Customer states steering does not work well when pulling out of parking lots. It works better once moving or after the engine has been running, but when stationary and trying to turn, it's hard to turn and makes a low noise. Technician inspected Power Steering Pump and verified pump was noisy and failing. Reservoir leaking at seals, fluid extremely dirty and dark. Technician found air in power steering system as well. Technician recommends replacing power steering pump based on apparent long term damage and abnormal noise (Failing) and then flushing system. Customer authorize. Remove and replace power steering pump with Motorcraft assembly. Replace leaking seals on reservoir and flush system with Valvoline cleaner and new, clean fluid. Burp system and test drive to verify power steering no longer making noise and no longer leaking. Steering now handles well at this time.
POWER STEERING PUMP – Remove & Replace
Fluid contaminated. Hook up Power Steering Flush machine to vehicle and flush system with Valvoline chemical cleaner.
LOF service due. Drain and refill with new oil and replace oil filter.
Technician found intermittent difficulties starting vehicle. Customer states condition has been chronic and is resolved by the position of the key in ignition (needs pushed in further).
Sarah H. gave our service a 5 star review on 12/9/2022
2008 Dodge Nitro
Mileage
172,901
Service Date
12/5/2022
Services Performed
FULL VEHICLE INSPECTION
Customer states heater is inop. Technician measured temperate difference on highest setting versus lowest setting and verified door actuators engaging. Recommend flushing heater core. Customer authorize. Flush heater core and cooling system. Heater works but core is still partially blocked. Technician states heater core may need replaced in the future.
Flush entire cooling system with flush machine, Valvoline Cleaner and conditioner. Fill system to required amount with new coolant.
Thermostat and water pump leaking – Recommend replacing. Customer authorize. Remove and replace water pump and test drive vehicle to verify no further leaks at this time.
WATER PUMP – Remove & Replace – 3.7L Eng
Gerald W. gave our service a 5 star review on 12/7/2022
2009 Honda Pilot
Mileage
94,760
Service Date
12/6/2022
Services Performed
Digital Inspection
Customer states vehicle is making a growling/grinding noise on sharp turns, believes on both sides but can hear a noise louder on right turns. Stated had front right ball joints replaced 2x in CA 5-6 years ago. Technician test drove vehicle twice duplicating driving conditions and was unable to duplicate customer concern at this time. Unable to diagnose noise.
Brake fluid dirty and contaminated. Flush brake system and fill with up to 1 Qt of new, clean brake fluid. Bleed system.
Technician found oil pan leaking – Recommend resealing. Customer authorize, Remove oil pan after oil has been drained for oil change. Reseal oil pan with silicone. Refill system with correct level of oil and test drive to verify no further leaks at this time.
LOF service due. Drain and refill with new oil and replace oil filter.
Customer believes A/C needs recharged. Technician inspected A/C system and found A/C pressure low. Recommend recharging system with dye and rechecking within 30 days. Customer authorize. Technician recovered remaining refrigerant from system and recharged with UV Leak detection dye. Unable to detect any leaks at this time. Reschedule to check again.
Judy P. gave our service a 5 star review on 12/6/2022
2014 Chevrolet Silverado 1500
Mileage
91,455
Service Date
11/14/2022
Services Performed
– Customer states they have a power distribution block that sits on top of the battery. Customer has an amplifier. They connected the power wire from the amplifier to the terminal next to the positive terminal and states they should have attached the cable to the positive side instead. States vehicle started fine a few times but now doesn't start. Includes testing and inspection of electrical circuits and components as needed. Connect scan tool or other test equipment to determine cause of failure. Removal of components as needed for access.
VERIFIED NO CRANK-NO START. CONNECTED SCAN TOOL AND FOUND OVER 20 CODES FOR LOW BATTERY OR POWER INPUT LOW. WHILE TESTING POWER CIRCUITS TECH FOUND POSITIVE POWER TERMINAL AT JUNCTION BOX LOOSE. NUT MISSING FROM CABLE CONNECTION. INSTALLED NUT AT CABLE CONNECTION AND CLEARED ALL CODES. TRUCK NOW STARTS AND RUNS FINE. TECH ALSO NOTED AMP WIRE FROM BATTERY TO FUSE HOLDER WAS NOT CORRECTLY SECURED AND HAD COME OUT OF FUSE HOLDER. CORRECTLY INSTALLED AMP WIRE INTO FUSE HOLDER. TEST DROVE VEHICLE SEVERAL MILES TO VERIFY ALL OPERATIONS NORMAL AT THIS TIME.
Jerry L. gave our service a 5 star review on 11/15/2022
2014 Lincoln MKZ
Mileage
146,661
Service Date
11/9/2022
Services Performed
Includes testing and inspection of electrical circuits and components as needed. Connect scan tool or other test equipment to determine cause of failure. Removal of components as needed for access.
Customer states Parking Brake Light is on but is not engaged. States brakes also make "airy swooshing" noises. Technician recovered DTCs C0031-29: LF Speed Sensor. C0034-29: RF Speed Sensor. B1111-49: EPB Internal Electronic Failure. B1111-53: EPB Deactivated. Inspected Electronic Parking Brake System with scan tool and found brake system deactivated and set in "Service Mode." Technician manually deactivated "Service Mode" on brake system and cleared DTCs. Test drove vehicle and Parking Brake Light and EPB Codes did not return. All operations normal.
Technician recovered Pending Code P0420. DTC is not active and is unable to be diagnosed at this time but may need addressed in the future. Technician inspected vehicle and recommends replacing front tires soon – Before winter. Tested battery and battery returned at 487/750 CCA's – Recommend replacing. Wiper blades are streaking and should be replaced soon. Cabin air filter dirty. Throttle plate is dirty – Perform 3-Part Fuel Service and Injector Flush soon based on mileage and condition. Customer did not authorize recommendations at this time.
Myra S. gave our service a 5 star review on 11/9/2022
2007 Ford Edge
Mileage
128,352
Service Date
10/28/2022
Services Performed
VERIFIED FRONT PADS AT 2MM THICK AND ROTORS WARPED. AIR IN BRAKE HYDRAULIC SYSTEM. REPLACED FRONT PADS AND ROTORS. PERFORMED ABS BRAKE BLEED PROCEDURE WITH SCAN TOOL AND MANUALLY BLED BRAKE SYSTEM TO REMOVE AIR. NO FURTHER PULSATION WHEN BRAKING AND BRAKE PEDAL IS FIRM.
Customer had rear brakes replaced recently but notices brakes pulsating. Authorize replace front brakes and test drive to verify no further pulsating. If pulsating persists, check rear rotors – Rear rotors and pads good.
Customer states they have to pump brakes – Request bleed system.
LOF service due. Drain and refill with new oil and replace oil filter.
Jerry W. gave our service a 5 star review on 11/3/2022
2012 Ford Flex
Mileage
102,951
Service Date
11/1/2022
Services Performed
Customer request replace Ford Emblem. Remove old emblem and install customer provided part.
Customer states they have a problem with 3rd row seat. Electronic stow the back seats – one side looks like it's jamming and won't move. Technicians inspected rear seat row and found driver's far rear seat catches on wall when unfolding. Technicians found seat will correct itself and finish properly unfolding if button is pressed one more time. Unfolding operation may be designed as such but if not, diagnosis requires removal of seat (2 hours) and testing and diagnosis. Customer request leave seat as is.
Customer just bought vehicle used and request inspection. Customer states brakes pulsate for a second when braking at high speeds. Technician inspected vehicle and found front pads at 4mm but rotors pulsating from warping. Rear brakes at 3mm and should be replaced. Recommend spark plug replacement and fuel services (3-Part + Injector Flush) based on mileage. Nail in passenger rear tire- Technician marked nail with chalk. Battery tested at 787/850 CCA's – Good. Customer authorize brake replacement for front and rear. Remove and replace both front and rear rotors and pads. Test drive and can no longer duplicate brake pulsating.
DISC ROTOR – Remove & Replace – Front,Both – [Includes: Repack Wheel Bearings (where applicable) and replace Pads (if necessary). DOES NOT include refinishing.]
DISC ROTOR – Remove & Replace – Rear,Both – [Includes: Repack Wheel Bearings (where applicable) and replace Pads (if necessary). DOES NOT include refinishing.]
Michael O. gave our service a 5 star review on 11/1/2022

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