Ford

2013 Ford F-150

CRM Mitchell1 2023-04-19T22:06:20+00:00

Mileage

124,870

Service Date

4/18/2023

Services Performed

• Inspect vehicle and note body damage and lights operations (warning, indicator, exterior, interior). Test drive vehicle and check all systems including brakes, steering, engine performance, and account for visible leaks.
• Includes testing and inspection of electrical circuits and components as needed. Connect scan tool or other test equipment to determine cause of failure. Removal of components as needed for access.
• Customer states vehicle has lost communication with instrument cluster and speedometer is intermittently inop. Customer also experienced loss of power – Vehicle goes into limp mode and won't go over 35mph estimated. Also has high RPMS. Tech recovered DTCs P0720: Output shaft & P0722: Speed Sensor Circuit. Tech found lost communication with wheel speed sensors. TSB 16-0008 recommends checking transmission internal main frame wiring for faults and replacing based on DTCs and symptoms. Tech checked lead frame and verified internal failure/short. Trans wiring lost communication with speed sensors causing limp mode and lost comms with speedometer and instrument cluster. Recommend replacement. Customer authorized. Removed transmission pan and valve body for access to lead frame. Removed and replaced wiring with Ford OEM Replacement part. Re-installed valve body. Replaced transmission filter while access is granted and resealed pan with new fluid. Cleared DTCs and test drove vehicle to verify correct operation. Instrument cluster working properly, vehicle can reach high speeds, and no Check Engine Light is on. All monitors have been set.
• MAIN CONTROL VALVE BODY (TRANS LEAD FRAME) – Remove & Replace
• Tech noted on test drive, oil pressure drops to low when idling or moving at low speeds. Tech found upon oil leaks, the oil pressure sensor is leaking. Recommend oil change and sensor replacement. Customer did not authorize repairs at this time.

 

Robert C. gave our service a 5 star review on 4/18/2023

2013 Ford F-150 CRM Mitchell1 2023-04-19T22:06:20+00:00

2011 Ford Crown Victoria

CRM Mitchell1 2023-04-19T22:04:04+00:00

Mileage

197,000

Service Date

4/17/2023

Services Performed

• Customer states vehicle would not start previously. Believed vehicle needed jump started but was making a scraping noise on start-up and when running. Tech inspected starting system and found starter not disengaging with engine running. Starter servo was beginning to eat into housing. Recommend replacement. Customer authorize. Remove and replace starter with new part. Tested and vehicle now starts quietly with no issues.
• STARTER ASSEMBLY – Remove & Replace

 

Carla H. gave our service a 5 star review on 4/18/2023

2011 Ford Crown Victoria CRM Mitchell1 2023-04-19T22:04:04+00:00

2004 Ford Focus

CRM Mitchell1 2023-04-11T21:57:29+00:00

Mileage

161,005

Service Date

3/22/2023

Services Performed

• Inspect vehicle and note body damage and lights operations (warning, indicator, exterior, interior). Test drive vehicle and check all systems including brakes, steering, engine performance, and account for visible leaks.
• LOF service due. Customer states oil change could not be performed because oil filler cap is stuck/broken. Tech removed top part of cap and used pliers to screw remaining cap out of oil filler neck. No damage noted at this time. Drain and refill with new oil and replace oil filter. Customer provided cap is incorrect fit. Order and replaced oil filler cap with new screw-on type cap. ***Tech noted oil is contaminated with metal. Engine may be coming apart internally and will need replaced in the future.
• Customer request pull DTCs for Check Engine Light. No diagnosis. Tech Recovered DTCs P0171 – System Too Lean (B1). P0190 – Fuel Rail Pressure "A" Circuit Fault. P0300 – Random Misfire. P0304 – Misfire Cylinder 4. P1000 0BD11 – System Checks Incomplete. P1131 – HO2S Bank 1 Sensor 1 Indicates Lean. P1507 – Idle Air Control Under Speed Error. P1519 – Intake Manifold Runner Control Stuck Closed. ***Tech found Oil Pressure Sensor Unplugged and installed connector properly. ***Tech noted new battery is at 97/590CCAs. Needs replaced/warrantied.

 

Renee R. gave our service a 5 star review on 4/10/2023

2004 Ford Focus CRM Mitchell1 2023-04-11T21:57:29+00:00

2012 Ford Escape

CRM Mitchell1 2023-03-30T21:59:40+00:00

Mileage

136,769

Service Date

3/29/2023

Services Performed

• Customer previously requested diagnosis for oil leak. Oil leak detection dye revealed oil leaking from timing cover. Reschedule for repairs. Customer request LOF during repair. Drain oil from system and removed components as needed for access including Valve Cover and Intake Manifold. During repair, tech noted front right motor mount has rusted bold and is difficult to remove. Mount bushings old and soft. Tech recommends replacement while access is available. Customer authorize. Removed motor mount. Removed timing cover and replaced gaskets. Re-sealed timing cover. Replaced old motor mount and re-installed valve cover and intake manifold with new gaskets. Filled system to correct level of oil and test drove vehicle to verify no further leaks can be detected at this time.
• LOF service due. Drain and refill with new oil and replace oil filter.

 

Heather R. gave our service a 5 star review on 3/29/2023

2012 Ford Escape CRM Mitchell1 2023-03-30T21:59:40+00:00

2012 Ford Focus

CRM Mitchell1 2022-12-16T22:59:31+00:00

Mileage

106,896

Service Date

12/13/2022

Services Performed

• DIGITAL INSPECTION
• Customer request wheel bearing replacement. Remove and replace both front wheel bearings and test drive vehicle to verify repair.

 

Louis (Lou) R. gave our service a 5 star review on 12/15/2022

2012 Ford Focus CRM Mitchell1 2022-12-16T22:59:31+00:00

2010 Ford Focus

CRM Mitchell1 2022-12-10T23:02:10+00:00

Mileage

134,500

Service Date

12/9/2022

Services Performed

• Digital Inspection
• Includes testing and inspection of electrical circuits and components as needed. Connect scan tool or other test equipment to determine cause of failure. Removal of components as needed for access.
• Customer states steering does not work well when pulling out of parking lots. It works better once moving or after the engine has been running, but when stationary and trying to turn, it's hard to turn and makes a low noise. Technician inspected Power Steering Pump and verified pump was noisy and failing. Reservoir leaking at seals, fluid extremely dirty and dark. Technician found air in power steering system as well. Technician recommends replacing power steering pump based on apparent long term damage and abnormal noise (Failing) and then flushing system. Customer authorize. Remove and replace power steering pump with Motorcraft assembly. Replace leaking seals on reservoir and flush system with Valvoline cleaner and new, clean fluid. Burp system and test drive to verify power steering no longer making noise and no longer leaking. Steering now handles well at this time.
• POWER STEERING PUMP – Remove & Replace
• Fluid contaminated. Hook up Power Steering Flush machine to vehicle and flush system with Valvoline chemical cleaner.
• LOF service due. Drain and refill with new oil and replace oil filter.
• Technician found intermittent difficulties starting vehicle. Customer states condition has been chronic and is resolved by the position of the key in ignition (needs pushed in further).

 

Sarah H. gave our service a 5 star review on 12/9/2022

2010 Ford Focus CRM Mitchell1 2022-12-10T23:02:10+00:00

2007 Ford Edge

CRM Mitchell1 2022-11-04T21:58:57+00:00

Mileage

128,352

Service Date

10/28/2022

Services Performed

• VERIFIED FRONT PADS AT 2MM THICK AND ROTORS WARPED. AIR IN BRAKE HYDRAULIC SYSTEM. REPLACED FRONT PADS AND ROTORS. PERFORMED ABS BRAKE BLEED PROCEDURE WITH SCAN TOOL AND MANUALLY BLED BRAKE SYSTEM TO REMOVE AIR. NO FURTHER PULSATION WHEN BRAKING AND BRAKE PEDAL IS FIRM.
• Customer had rear brakes replaced recently but notices brakes pulsating. Authorize replace front brakes and test drive to verify no further pulsating. If pulsating persists, check rear rotors – Rear rotors and pads good.
• Customer states they have to pump brakes – Request bleed system.
• LOF service due. Drain and refill with new oil and replace oil filter.

 

Jerry W. gave our service a 5 star review on 11/3/2022

2007 Ford Edge CRM Mitchell1 2022-11-04T21:58:57+00:00

2012 Ford Flex

CRM Mitchell1 2022-11-02T21:59:37+00:00

Mileage

102,951

Service Date

11/1/2022

Services Performed

• Customer request replace Ford Emblem. Remove old emblem and install customer provided part.
• Customer states they have a problem with 3rd row seat. Electronic stow the back seats – one side looks like it's jamming and won't move. Technicians inspected rear seat row and found driver's far rear seat catches on wall when unfolding. Technicians found seat will correct itself and finish properly unfolding if button is pressed one more time. Unfolding operation may be designed as such but if not, diagnosis requires removal of seat (2 hours) and testing and diagnosis. Customer request leave seat as is.
• Customer just bought vehicle used and request inspection. Customer states brakes pulsate for a second when braking at high speeds. Technician inspected vehicle and found front pads at 4mm but rotors pulsating from warping. Rear brakes at 3mm and should be replaced. Recommend spark plug replacement and fuel services (3-Part + Injector Flush) based on mileage. Nail in passenger rear tire- Technician marked nail with chalk. Battery tested at 787/850 CCA's – Good. Customer authorize brake replacement for front and rear. Remove and replace both front and rear rotors and pads. Test drive and can no longer duplicate brake pulsating.
• DISC ROTOR – Remove & Replace – Front,Both – [Includes: Repack Wheel Bearings (where applicable) and replace Pads (if necessary). DOES NOT include refinishing.]
• DISC ROTOR – Remove & Replace – Rear,Both – [Includes: Repack Wheel Bearings (where applicable) and replace Pads (if necessary). DOES NOT include refinishing.]

 

Michael O. gave our service a 5 star review on 11/1/2022

2012 Ford Flex CRM Mitchell1 2022-11-02T21:59:37+00:00

2011 Ford Crown Victoria

CRM Mitchell1 2022-10-06T22:05:49+00:00

Mileage

195,591

Service Date

10/5/2022

Services Performed

• Customer states vehicle is leaking coolant. Remove thermostat housing and found intake manifold cracked and leaking, coolant crossover at front of intake leaking. Intake manifold needs replaced. Customer authorize. Remove and replace intake manifold with OEM replacement and new gaskets and thermostat. Fill system to correct level of coolant. Test drive vehicle to verify no further leaks at this time. On test drive, technician noticed ticking noise coming from driver's side exhaust manifold. Some bolts are broken – Exhaust leak.
• Technician test drove vehicle and did not notice any abnormal steering concerns at this time. Did not find any issues with Power Steering or steering components at this time.
• Inspected vehicle and found brake fluid dirty. Rear license plate bulb is out – Technician replaced bulb but states bulb socket is corroded and burnt. Rear differential fluid metallic and dirty. On test drive, technician heard a ticking noise coming from the driver's side exhaust manifold – Bolts are broken, Exhaust leak.

 

Carla H. gave our service a 5 star review on 10/5/2022

2011 Ford Crown Victoria CRM Mitchell1 2022-10-06T22:05:49+00:00

2010 Ford Pickup

CRM Mitchell1 2022-09-22T22:01:19+00:00

Mileage

130,754

Service Date

9/21/2022

Services Performed

• STORED CODE, NOT ACTIVE. SMOKE TESTED EVAP SYSTEM AND FOUND NO LEAKS. SENSORS READING CORRECTLY, PURGE VALVE WORKING CORRECTLY AT THIS TIME. CAN NOT FULLY DIAGNOSE UNLESS CONDITIONS ARE PRESENT TO CAUSE CODE. CUSTOMER TO RETURN WHEN ISSUE ROCCURS.

 

Louis B. gave our service a 5 star review on 9/21/2022

2010 Ford Pickup CRM Mitchell1 2022-09-22T22:01:19+00:00